導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短 導(dǎo)游帶團(tuán)感受(六篇)

當(dāng)我們備受啟迪時(shí)，常?？梢詫⑺鼈儗懗梢黄牡皿w會(huì)，如此就可以提升我們寫作能力了。大家想知道怎么樣才能寫得一篇好的心得體會(huì)嗎？以下我給大家整理了一些優(yōu)質(zhì)的心得體會(huì)范文，希望對(duì)大家能夠有所幫助。

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短一

穿過天安門，進(jìn)入午門，然后就進(jìn)入了古老的故宮。導(dǎo)游告訴我們，故宮就是以前皇帝住的皇宮。里面看到最多的就是城墻，那里的房子都建得差不多，金黃色的瓦，赤紅色的柱子，還有在門框上面畫了很多古代的圖案。我印象最深的是太和殿.當(dāng)我走出故宮時(shí)，一直有一個(gè)問題讓我困惑：為什么除了御花園,整個(gè)皇宮沒有一棵樹呢?導(dǎo)游告訴我們，原來這是皇帝害怕有人躲藏在樹后突然襲擊他。

俗話說得好，“不到長城，非好漢”。走完故宮，第二天我們又來到了八達(dá)嶺長城。因?yàn)橄缕鹆穗?xì)雨，路很滑，所以我們只好坐覽車到達(dá)第七層，然后再爬了一段，登到八達(dá)嶺的最高點(diǎn)。這時(shí)候，像云一樣的雨霧越來越濃厚了。稍微遠(yuǎn)一點(diǎn)的長城和樹木都隱隱約約看不清。雖然看不見雄偉、綿延的長城，但是我們仿佛在仙境中行走，抬頭看到的是云霧，周圍也還是云霧把我們包裹著。

北京古老的建筑太多了，我們又去了美麗的頤和園，神圣的天壇，還有北海公園。不過，北京不僅有歷史悠久的古代建筑，還有聞名世界的現(xiàn)代建筑。

中華世紀(jì)壇有一顆神奇的火種，不管風(fēng)雨一直不會(huì)熄滅;水立方、鳥巢兩個(gè)巨大的建筑，也讓我大開眼界;看完降旗儀式，我們又欣賞了夜晚的長安街燈火通明，真得像課本上描寫的那樣。我還覺得他像一條彩色的長龍。旅游車在長安街慢慢行駛時(shí)，我都情不自禁地背誦起課文《北京亮起來了》，我覺得我看到的比課文里寫得還要精彩。

我們?cè)谌鄣鲁粤苏诘谋本┛绝?，在繁華的西單商業(yè)街和王府井逛街時(shí)，還吃了酸酸甜甜的糖胡蘆，還在迷宮一樣的北京地鐵站里坐地鐵。。。。。。

北京四合院里拉三輪車的叔叔，告訴我們一句當(dāng)?shù)氐乃渍Z：爬長城，吃烤鴨，不坐三輪不回家。”最后一天，我們真得坐著三輪黃包車，在北京的老胡同里閑逛了一圈。那么多胡同名，其中有一個(gè)叫“口袋胡同”，原來就是指“死胡同”，真得很形象耶!

北京城的歷史真豐富呀!我真得很舍不得離開，最主要的是，我看到了王老師說過的北京大學(xué)和清華大學(xué)，媽媽告訴我，那是中國最有名的大學(xué)，我好向往，我也能來這里讀書。

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短二

hello, everyone. today we are going to visit the summer palace, which waslisted in the world cultural heritage list in 1998. it is the most abundant andwell preserved royal garden in the world.

located in the northwest of beijing, the summer palace covers an area of290 hectares, of which the water surface is about 220 hectares. the summerpalace, formerly known as qingyi garden, was built in 1750 to celebrate thebirthday of his mother in the year of emperor qianlong. in 1860, it was burnedby the united kingdom and france, and most of the buildings were destroyed. ciximisappropriated the navy's military expenditure and took 10 years to completion, it was renamed the summer palace. cixi spent most of her lateryears in the garden, where traces of major events of that year can still betraced. the basic layout of the summer palace can be pided into three parts:the administrative area with renshou hall as the center, the living area foremperors and empresses with yulan hall and leshou hall as the main parts, andthe tourist area with kunming lake and coastal scenery and scenery of frontmountain and back mountain as the main parts. if you add the paiyun hall, it canalso be pided into four parts.

at first there was no name. in the liao and jin dynasties, jinshan palacewas built on the mountain, so it was called "jinshan" and "jinhai". it is alsosaid that an old man dug out a stone urn at the foot of the mountain, and theyuan dynasty changed the name of this place to "wengshan" and "wengshanpo".wengshan park is located in the west of dadu in yuan dynasty, with enchantingscenery, so it has the reputation of "west lake" in literati's works. in theming dynasty, some temples and temples were built here. the emperor called it"good mountain garden". in the early years of the qing dynasty, large-scaleconstruction of royal gardens began here. at that time, there was the famous"three mountains and five gardens". they are: yuquan mountain, wanshou mountain,xiangshan mountain, changchun garden, jingming garden, jingyi garden, yuanminggarden, qingyi garden. qingyi garden is now the summer palace.

when we arrived at the east palace gate, our tour officially began. outsidethe east palace is the largest crossing archway in the qing dynasty. the eastpalace gate is also the main gate of the summer palace. the plaque on the doorof the summer palace is the handwriting of emperor guangxu. the word "yihe"means "yiyang spirit, peace of mind".

entering the east palace gate, we first came to renshou hall. the word"renshou" comes from the meaning of "renzhe shou" in the analects of is to say, those who govern with benevolence can live a long life. renshouhall used to be the hall of diligent administration during the reign of emperorqianlong. after the reconstruction of the summer palace, it was changed intorenshou hall. this is the main place for royal political activities in thegarden. the five taihu stones we see face to face are called fengxu wulao, whichmeans longevity. the bronze monster on the throne of han white jade xumi, knownas qilin and sibuxiang, is one of the nine sons of the dragon, symbolizingauspiciousness and wealth. in front of the hall, there are two pairs of bronzecensers in the shape of dragon and phoenix, arranged in such a way that thephoenix is on the inside and the dragon is on the outside, highlighting theposition of the phoenix. this has something to do with the fact that empressdowager cixi listened to the government behind the curtain at the end of theqing dynasty.

now the furnishings in renshou hall are basically the same as before. thereare royal cases, throne, corner ends, palm fans and screens on the ground bed inthe hall. the screen is made of red sandalwood and carved with nine dragons. thecenter of the screen is a glass mirror with 226 characters of longevity writtenin different ways. the palm fan is a palace decoration decorated with peacockplume. the horn end is a unicorn, which is said to be able to "communicate withthe four barbarians". the practical use is the censer. on the walls on bothsides of the hall, there is a picture of a hundred bats holding longevity. theword "shou" in the middle is written by cixi. bat and fu have the samepronunciation, which means more happiness and more longevity.

through the rockery behind renshou hall, we can see kunming lake in frontof us.

the best view of the summer palace is on the east bank of kunming we can look at foxiangge in the north, yuquan mountain in the west andnanhu island in the south.

next we will visit the empress living area.

now we can see that this group of chic and elegant courtyard is yulan hall,"yulan" comes from the verse of jin dynasty poet lu ji: "yuquan gushes in thegentle waves". this is the place where emperor guangxu lived and dealt with hisdaily affairs when he came to the summer palace. after the failure of the reformmovement of 1898, guangxu was put under house arrest here. in order to controlhis every move, cixi even closed the cloisters on the east and west sides withbrick walls. all these are the witness of the reform movement of 1898. yulanhall is a traditional courtyard building with breakfast room in the east,dormitory in the west and study in the middle.

behind the yulan hall is the yiyun museum, which means "yiyun" is suitablefor collecting books. during the reign of emperor qianlong, it was the placewhere the emperor collected books. after reconstruction, it was changed into thepalace of empress longyu.

after walking through yiyun hall, the corridor in the northwest corner isleshou hall. "leshou" comes from the analects of confucius, which means thatthis is the place where the benevolent and the wise live. leshoutang is the mainbuilding in the living area. it has two floors. it was originally the placewhere qianlong's mother lived. after reconstruction, it was changed into theresidence of empress dowager cixi.

entering the courtyard, we can see a lot of things here. copper deer,copper crane and copper vase are used to refer to the homophony of deer, craneand vase, which means "six harmonies and peace". magnolia, begonia and peony arealso planted in the courtyard, which symbolizes the wealth of yutang. the taihustone on the south side is just the shadow wall of leshoutang. because the shapeis like ganoderma lucidum and cyan. so it's called qingzhixiu. there is also atrue story about qingzhixiu. in the wanli period of the ming dynasty, there wasa senior official named mi wanzhong who was addicted to stones. after he foundthis stone in the mountains of fangshan county, he wanted to transport it to hishome. but because the family ran out of money, and as a result, he lost hisfamily. therefore, the stone is also known as the "black sheep's stone", whichwas later discarded on the roadside of liangxiang. after more than a hundredyears, qianlong went to the western mausoleum to sweep the tomb. when he passedliangxiang, he saw this stone. they ordered the soldiers to transport them tothe leshou hall under construction. but because the stone was too big and thedoor was too narrow, they broke in. only because the shape of the stone issimilar to ganoderma lucidum can it be preserved.

now, let's go to the gallery. the gallery, also known as "wanjuan gallery",has 273 rooms with a total length of 728 meters, starting from the moon gate inthe east and ending at shizhang pavilion in the west. there are four beautifulpavilions, liujia, jilan, qiushui and qingyao. the corridor is like a ribbonconnecting the scenery in front of the mountain. there are more than 14000pieces of soviet style paintings in the gallery, which made it the world'slargest gallery by guinness world records in 1900.

finally, i'd like to introduce qing yanfang, which is located at the westend of the corridor. when emperor qianlong built qingyi garden, he used theallusions of wei zheng to persuade cambodian li shimin by borrowing the versesin er jing fu. the qing yan boat was built in the courtyard. it is used toencourage oneself and to warn future generations. this is the place where theemperors enjoyed tea and the scenery of kunming lake. emperor qianlong also setfree here. when it was rebuilt in the reign of guangxu, machine wheels wereinstalled on both sides of the stone ship, which seemed like a western ship.

接團(tuán)導(dǎo)游詞北京英語4

hello, everyone. today we are going to visit the largest and most completeroyal palace complex in the world,

the palace museum is located in the center of beijing, formerly known asthe forbidden city. it was built in the fifth year of yongle in ming dynasty andcompleted in the 18th year of yongle in 15 years. it is the palace of 24emperors in ming and qing dynasties. its name is borrowed from zihui ng an area of 720000 square meters, it is rectangular, 960 meters longfrom north to south and 750 meters wide from east to west. it is surrounded by a50 meter wide moat and a 10 meter high city wall. there are more than 9000rooms.

it has a history of nearly 600 years. it is the largest and best preservedroyal palace complex in the world. this group of large-scale buildings is builtaccording to the principle of "front dynasty, back room, zuozu and youshe" in"zhouli kaogongji", with rigorous structure, brilliant color and regularlayout.

the palace museum is pided into two parts: the former dynasty and thelatter. the former dynasty was the main place for emperors to hold ceremoniesand summon officials. the central buildings were taihe hall, zhonghe hall andbaohe hall, as well as wenhua hall and wuying hall. the harem can also bepided into three parts. they are the main palace with the theme of qianqingpalace, jiaotai palace and kunningguan palace, the east palace with the theme offengxian palace and huangji palace, and the west palace with the theme ofyangxin palace and chuxiu palace.

the palace museum has four gates. the main gate is the meridian gate in thesouth, donghua gate in the east, xihua gate in the west and shenwu gate in thenorth.

from tian'anmen gate to the north is duanmen gate. you can see the meridiangate when you cross the duanmen gate. meridian gate is the main gate of theforbidden city. it was rebuilt in the fourth year of shunzhi. it is a doubleeaves veranda roof building with 95 bays and 35 meters in height. its plane isconcave, with four double eaves pavilions on each wing. it is commonly known aswufenglou. the small square in front of the meridian gate can hold more than20000 people. on the first day of the tenth month of the lunar calendar, theemperor presented a almanac. in case of going to war or offering prisoners, theemperor issued an order at the meridian gate or accepted the surrender ofprisoners. all the ministers who were criticized as "rebellious scale" forangering the emperor came to the meridian gate to receive the "imperial staff".according to the records, two times in the fourteenth year of zhengde and thethird year of jiajing of ming dynasty, people were killed by the imperialstaff.

after the meridian gate, you can see a zigzag, jade belt like artificialriver, which is the jade belt river. the five exquisitely carved white marblebridges across the river, yudai bridge, is the only way to the three halls ofthe former dynasty.

the three halls of the former dynasty, commonly known as the three mainhalls, are taihe hall, zhonghe hall and baohe hall in turn. they are the mainbuildings on the central axis and the tallest buildings in the forbiddencity.

the hall of taihe can be seen through the gate of taihe where the emperorof ming dynasty listened to the government. taihe hall, commonly known as"jinluan hall", was built in yongle period of ming dynasty. it was destroyed andbuilt many times. it was once called fengtian hall and huangji hall. finally, itwas rebuilt in shunzhi period of qing dynasty and renamed taihe hall. with aheight of about 35 meters and a width of about 63 meters from east to west, and12 red pillars on the front, it was the largest wooden structure building inbeijing at that time. the base was built with white marble and aiqing stoneabout 10 meters high. the base is surrounded by a stone pillar with the patternof cloud dragon and cloud phoenix. at the bottom of the base, there are morethan a thousand white jade dragon heads carved with holes for drainage. in caseof rain, we can see the wonderful landscape of "thousand dragons spittingwater". there are 18 incense burners on both sides of the stone steps, and 4bronze pots on the balcony in front of the hall. the copper tortoises and craneson the left and right symbolize the longevity of the emperor and empressrespectively. the sundial in the east symbolizes being ordered by ng in the west symbolizes the emperor's justice. there are 48 big columnsin the hall. in the middle is a flat bed, on which there is a gold lacquerdragon throne. on the top of the hall, there is the meaning of "caisson" tosuppress fire. there is a dragon with a pearl in its mouth on the middle coated with mercury, known as "xuanyuan mirror.". it seems that theemperor who ascended the throne was a descendant of the emperor xuanyuan.

the main function of the hall of supreme harmony is to celebrate the threefestivals of new year's day, winter solstice and longevity every year. nationalceremonies such as the new emperor's accession to the throne, the issuance ofimportant imperial edicts, and the issuance of new jinshi huang bang are alsoheld here.

zhonghe hall, located behind the hall of dahe, is a square building with asharp top. the weather is also extraordinary. there used to be three names -huagai hall, zhongji hall and zhonghe hall. the name of this hall itselfreflects the confucian doctrine of the mean. its main functions are as follows:to wait for the time of going to court and rest in the hall of supreme harmony;to accept official congratulations. 2： the day before the emperor went to thefield, he examined the seeds and farm tools. 3： keep the emperor'sgenealogy.

baohe hall is the rear of the three main halls. the top of the mountain forthe double eaves. it also has three names - jinshen hall, jianji hall and baohehall. baohe hall had two functions in the ming dynasty: first, the emperor triedon his court clothes before going to taihe hall. 2、 at the end of each year, acelebration banquet is held here to entertain civil and military officials. inthe qing dynasty, it also had two functions: first, on the first and fifteenthday of the first month of each year, it hosted banquets for foreign vassalprinces, ministers and foreign ministers. 2、 during the reign of qianlong, theimperial examination was held in baohe palace. the palace examination is heldevery three years. the emperor made the proposition and examined it in first name is number one, the second name is top ranking, and the third nameis tanhua. palace examination began in the sui dynasty and ended in the guangxuperiod of the late qing dynasty.

after visiting the first three halls, we came to qianqing gate, the mainentrance of the back dormitory. the palace to the north of qianqingmen was theplace where the empress lived and lived. the qianqing gate is the boundarybetween the former dynasty and the later palace, where the qing emperors "listento the government". several low buildings in the west are the military aircraftdepartment, the decision-making organ of the central government set up in theyongzheng period. to the east of the qianqing gate is the upper study, which isthe reading place for the prince of the qing dynasty.

qianqing palace is the main hall of the back palace. it is also the bedroomof the ming and qing emperors and the place where they usually deal withgovernment affairs. since emperor yongzheng moved to yangxin hall, it is nolonger the emperor's dormitory. on the terrace in front of the palace are fourbronze stoves, a pair of turtles and cranes, a sundial and a jialiang. on bothsides of the terrace, there is also a "small golden hall of the country" inqianqing palace. there is a gold lacquer throne in the center and a gold lacquerscreen in the back. the plaque on it is the place where yongzheng secretlyestablished the imperial edict, which is quite mysterious. the main functions ofqianqing palace are as follows: first, the emperor dealt with daily affairshere. 2、 every new year's day, lantern festival, dragon boat festival, midautumn festival, double ninth festival, winter solstice, new year's eve and soon, we have to carry out the activities of inner court ceremony and banquet. 3、the two banquets of qianlong and kangxi in qing dynasty were also held here. inaddition, many important events and secrets of the ming dynasty that shocked thegovernment and the public took place here, such as "renyin palace incident","hongwan case", "wuzongxihuo" and "chongzhen escape".

behind the qianqing palace is the jiaotai hall. jiaotai is like"zhengtiandi jiaohe, pingan kangtai". the hall is square in shape, with 25 sealsin the center and a plaque of "inaction" of emperor kangxi hanging above. on theeast side, there is a timer invented by ancient chinese people, the copper potdrip, and on the west side, there is a big self ringing clock. in addition,there is an iron card warning eunuchs not to interfere with the year, when the queen's birthday and grand ceremony, she will receive acelebration gift in jiaotai hall. the day before the ceremony, the queen willreview the mulberry picking tools here. after that, kunning palace, the palaceof the empress of ming dynasty, was changed into a place for offering sacrificesto the emperor and getting married. dongnuange was the bridal chamber of theemperor when he got married.

at the back of the inner court is the imperial garden, formerly known asgonghouyuan. the garden covers an area of only 12000 square meters, but itcontains more than 20 buildings of different styles. in the middle of theimperial garden is tianyimen, and guotianyimen is qin'an hall. qin'an hall isthe main building in the imperial garden and the only religious building on thecentral axis of the palace, which is dedicated to xuanwu emperor. the famouslianli cypress in beijing is in the imperial garden. in the royal garden, thereare four pavilions, wanchun pavilion, fubi pavilion, qianqiu pavilion andchengrui pavilion, which symbolize the four seasons of spring, summer, autumnand winter.

the buildings in the forbidden city are the crystallization of theextraordinary skills and rich imagination of ancient chinese architects andcraftsmen. they are precious cultural heritage of china and even the world. ok,let's visit the forbidden city first.

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短三

20xx年即將過去，回顧這一年來的工作，我在公司領(lǐng)導(dǎo)及各位同事的支持及幫助下，順利完成了公司每次分派的帶團(tuán)任務(wù)。盡自己最大的努力做好每一個(gè)景點(diǎn)的講解工作，爭(zhēng)取能達(dá)到游客百分之百的滿意，為三元國際旅行社的聲譽(yù);以及未來的發(fā)展，貢獻(xiàn)著自己的力量。

今年的導(dǎo)游培訓(xùn)課可以說是讓我學(xué)到和看到了別人的光環(huán)還有光環(huán)背后的辛苦，我深深的知道，做我們這個(gè)行業(yè)的，起早貪黑，有的時(shí)候甚至連個(gè)可口的飯菜都吃不上，還要帶著客人游山玩水的心情，都說付出和收入是成正比的，但是在我們這個(gè)旅游的潛規(guī)則的帶領(lǐng)下，哪里公平?沒有穩(wěn)定的收入，沒有固定的工作，沒有保障，那一天出了任何事故都找不到人給你賠償，但是因?yàn)閭€(gè)人喜歡這個(gè)職業(yè)，也熱愛這個(gè)工作，一直堅(jiān)持到現(xiàn)在，也是今年才找到組織，希望在明年會(huì)有好的發(fā)展吧!

說說我的帶團(tuán)經(jīng)歷吧!說實(shí)話，沒啥值得炫耀的經(jīng)驗(yàn)，只能說是一種互相學(xué)習(xí)吧!從20__年拿上導(dǎo)游證的這一刻，我覺得自己是個(gè)導(dǎo)游工作者，我可以去很多自己沒有去過的城市玩，可以免費(fèi)進(jìn)入各個(gè)景區(qū)，自己真的高興的不得了，但是剛拿上導(dǎo)游證，沒有一家旅行社肯聘你去他們那里工作，當(dāng)時(shí)心情直接跌到谷底，經(jīng)過一個(gè)多月，同學(xué)之前有比我更早進(jìn)入旅行社工作，我便找到一份工作，但是這份工作我只做了一個(gè)月，因?yàn)槲覜]有記住他們單位的電話號(hào)碼，也更別說帶團(tuán)了。

我知道自己必須充實(shí)自己，多學(xué)習(xí)，才能夠很快進(jìn)入到這個(gè)行業(yè)，第二個(gè)工作單位，我去了之后只是讓我看資料啊，學(xué)習(xí)，也沒有讓我?guī)F(tuán)，我覺得自己很沒用，正好趕上旅游旺季到來，導(dǎo)游全部都出外帶團(tuán)了，社里讓我?guī)F(tuán)，去的第一個(gè)地方是六盤山，是要我把團(tuán)帶到固原和那邊的導(dǎo)游交接工作，呵呵，真的很生氣，我覺得自己完全可以全部帶完，然而單位出于團(tuán)隊(duì)質(zhì)量的問題，毅然要求我?guī)湍莻€(gè)導(dǎo)游把她帶的客人接回來，這就是我開始了導(dǎo)游生涯的第一個(gè)團(tuán)隊(duì)，客人都很好，我上車雖然很緊張，但是大家互動(dòng)唱歌以后就緩解了那種緊張的空氣，也鍛煉了我的膽量，雖然沒有完整的帶完這個(gè)團(tuán)隊(duì)，我其實(shí)還是很感謝旅行社的領(lǐng)導(dǎo)，讓我出團(tuán)了，但是這份工作工資收入太低，我沒堅(jiān)持很久就不干了。

第三份工作，那就是進(jìn)入國旅的那一年，對(duì)我的培養(yǎng)和鍛煉，讓我正式加入了寧夏地接導(dǎo)游的隊(duì)伍，我也認(rèn)識(shí)了比我年長一些的導(dǎo)游前輩，我很榮幸，社里一系列的培訓(xùn)，讓我很快的成長，我也開始從3個(gè)人的散客然后30人的專列帶起，我發(fā)現(xiàn)自己的知識(shí)實(shí)在是太少了，有的時(shí)候客人問到的問題真的是回答不上來，我走到哪都會(huì)買一些書回來給自己補(bǔ)充知識(shí)，經(jīng)過了幾年的歷練，我開始賺錢了，覺得這個(gè)工作還是很不錯(cuò)的，便一如既往的向前走。

現(xiàn)在從國旅出來了，我任然感激以前在國旅工作的那些樂于把自己的知識(shí)全部講給我們這些新人的前輩們，要不是國旅，我可能也就堅(jiān)持不到現(xiàn)在。

從07年開始選擇做兼職，我算不上是優(yōu)秀導(dǎo)游，覺得只要所有團(tuán)隊(duì)不被投訴，只要我用心來對(duì)待我接待的客人，我能賺一些錢夠自己花就還不錯(cuò)了，但是我同時(shí)聽到很多優(yōu)秀導(dǎo)游的故事，我也想像他們一樣，可是我一直默默無聞，09年以前的客人很友好，根本別說是投訴了，他們來到寧夏對(duì)我們這里的風(fēng)土人情都很感興趣，說我們這里的導(dǎo)游實(shí)在，誠實(shí)，不知道從什么時(shí)候開始，網(wǎng)上就有關(guān)于導(dǎo)游欺客宰客，導(dǎo)游毆打客人，導(dǎo)游等等不好的傳聞，這對(duì)我們的影響太大了，我們極力再維護(hù)寧夏旅游的形象，我們西部旅游發(fā)展慢，起步晚，我們導(dǎo)游的整體素質(zhì)不是很高，但是我們西北人誠實(shí)實(shí)在的種.種行為還是打消了客人對(duì)導(dǎo)游不好傳聞的那些想法，我真的很欣慰我們寧夏的旅游環(huán)境一直能健康的發(fā)展。

今年我?guī)F(tuán)接受投訴三次，第一次投訴原因是因?yàn)槁眯猩鐬榱私档统杀?，雇傭不是旅游車?duì)的車子接待游客，去了西寧，司機(jī)不認(rèn)識(shí)路，我與司機(jī)再車上爭(zhēng)吵路是否走錯(cuò)等等的事情，客人是無罪的，但是導(dǎo)游應(yīng)該要和司機(jī)、全陪、領(lǐng)隊(duì)互相溝通合作才能避免這些事情的發(fā)生，也就不會(huì)有投訴了，在這個(gè)投訴問題里我也是沖動(dòng)了，所以說沖動(dòng)是魔鬼，我被旅行社扣了500元錢，我要反映的問題是旅行社降低成本可以，但是不要再用不認(rèn)識(shí)路的司機(jī)了，這對(duì)我們導(dǎo)游工作實(shí)在是一個(gè)很大的影響。第二次投訴，是我沒有核對(duì)住宿的賓館，因?yàn)樵诔燥埖牟蛷d客人斤斤計(jì)較，結(jié)賬的時(shí)候和餐廳發(fā)生了一些爭(zhēng)吵，我出于好心要全陪先帶著其他客人回酒店休息，但是拿錯(cuò)了房卡，本來是蘭花花的新酒店，最后住進(jìn)了旁邊的舊酒店，客人都住進(jìn)去以后發(fā)現(xiàn)房子不是他們那個(gè)標(biāo)準(zhǔn)，便要求換房，把睡夢(mèng)中的人都叫了起來，換了房子，第二天也把我給換了，這個(gè)問題是我因?yàn)槭韬龇傅牟辉摲傅腻e(cuò)誤，做我們這個(gè)工作，就要時(shí)刻保持一個(gè)興奮的狀態(tài)，對(duì)任何環(huán)節(jié)都要提前落實(shí)好，疏忽大意是最不可取的，我也損失了將近20__塊錢，因?yàn)橹两衤眯猩缇瓦@個(gè)問題收不來團(tuán)款也不給導(dǎo)游報(bào)賬。第三次投訴，我只帶了一個(gè)人，真的是更不應(yīng)該被投訴的，原因是我沒有一直陪著客人，把人家冷落了，天哪，什么樣的投訴都能成立，這個(gè)更提醒了我，作為宣傳我們寧夏的使者，一個(gè)人也要把她當(dāng)成是上帝，別看人少了，賺不到錢了，就粗心大意，話說，別拿村長不當(dāng)干部，現(xiàn)在的客人真的是花錢不花錢都是大爺，不管你用什么辦法把她陪舒服了，高興了就ok了。處理了這個(gè)投訴，我不僅寫了檢討書，甚至還被社里扣了三個(gè)月的工資，我現(xiàn)在簽了合同還是被停薪留職的處分，我覺得很不公平，但是我是一名導(dǎo)游，我要為旅行社維護(hù)更多的客戶，因?yàn)槲遥赡苌缋飺p失了就不只是一個(gè)客戶這個(gè)問題了，我只能接受了。

總之做導(dǎo)游工作，除了你有淵博的知識(shí)，還得處理好你和客人，你和旅行社，你和家人所有的問題，雖然你不是神，但是你必須知道這是你得職責(zé)，不想被社會(huì)淘汰，你就要天天爬在電線桿上等著被電死，要不你連電線桿都沒摸到，就已經(jīng)死了，學(xué)著做第一個(gè)吃螃蟹的人，只有有十分的信心，才能做成九分得成績。

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短四

合同編號(hào)：_____________________

組團(tuán)社： _____________________

法定代表人(主要負(fù)責(zé)人)：_____________________ 職務(wù)：_____________________

業(yè)務(wù)經(jīng)營許可證號(hào)：_____________________

經(jīng)營地址：_____________________

經(jīng)辦人： _____________________ 職務(wù)：_____________________

聯(lián)系電話： _____________________ 傳真：_____________________

電子郵箱：_____________________

地接社：

法定代表人(主要負(fù)責(zé)人)： _____________________ 職務(wù)：_____________________

業(yè)務(wù)經(jīng)營許可證號(hào)：_____________________

經(jīng)營地址：_____________________

經(jīng)辦人： _____________________ 職務(wù)：_____________________

聯(lián)系電話： _____________________ 傳真：_____________________

電子郵箱：_____________________

組團(tuán)社將其組織的旅游者交由地接社接待，地接社按照雙方確認(rèn)的標(biāo)準(zhǔn)和要求，為組團(tuán)社組織的旅游者提供接待服務(wù)。組團(tuán)社與地接社雙方經(jīng)平等協(xié)商，達(dá)成如下協(xié)議：

第一條 合同構(gòu)成

下列內(nèi)容作為本合同的有效組成部分，與本合同具有同等法律效力：

1.《接待計(jì)劃書》;

2.雙方業(yè)務(wù)往來確認(rèn);

3.雙方就未盡事宜達(dá)成的補(bǔ)充協(xié)議;

4.財(cái)務(wù)確認(rèn)及結(jié)算單據(jù);

5.其他約定： _____________________ 。

第二條 合同當(dāng)事人

組團(tuán)社和地接社是依照中華人民共和國法律、法規(guī)設(shè)立的旅行社或者分社，依法取得旅行社業(yè)務(wù)資質(zhì)，且在合同有效期內(nèi)雙方資質(zhì)有效存續(xù)。

雙方均應(yīng)于簽訂合同前向?qū)Ψ教峁I業(yè)執(zhí)照、業(yè)務(wù)經(jīng)營許可證(分社備案登記證明)、旅行社責(zé)任保險(xiǎn)單、安全管理制度、突發(fā)事件處理預(yù)案等文書復(fù)印件并加蓋印章。如上述信息發(fā)生變更，變更一方應(yīng)于變更之日起 ___ 日內(nèi)書面通知對(duì)方并提供更新后的材料。

第三條 《接待計(jì)劃書》訂立

組團(tuán)社可以通過電話、傳真、電子郵件等通訊方式與地接社洽談接待相關(guān)事宜，在此過程中雙方最終達(dá)成一致的事項(xiàng)，應(yīng)形成《接待計(jì)劃書》，并由雙方簽字蓋章確認(rèn)。

《接待計(jì)劃書》應(yīng)明確以下內(nèi)容：

1.旅游者人數(shù)及名單;

2.接待費(fèi)用;其中地接導(dǎo)游費(fèi)用為 _____________________ ;

3.抵離時(shí)間、航班、車次;

4.交通、住宿、餐飲服務(wù)安排及標(biāo)準(zhǔn);

5.游覽行程安排、游覽內(nèi)容及時(shí)間;

6.自由活動(dòng)次數(shù)及時(shí)間;

7.對(duì)導(dǎo)游的要求;

8.其他：_____________________ 。

第四條 《接待計(jì)劃書》變更

《接待計(jì)劃書》一經(jīng)確認(rèn)，單方不得擅自變更。

出團(tuán)前如遇不可抗力或者其他原因確需變更的，經(jīng)協(xié)商一致，就變更后的內(nèi)容由雙方簽字蓋章確認(rèn)。緊急情況下，雙方可通過電話、傳真、電子郵件等通訊方式進(jìn)行協(xié)商，但應(yīng)在緊急情況消失之日起 ___ 日內(nèi)由雙方簽字蓋章確認(rèn)。

除法律、法規(guī)規(guī)定外，出團(tuán)后《接待計(jì)劃書》不得變更。

第五條 接待服務(wù)要求

地接社接待服務(wù)應(yīng)符合：

1.《中華人民共和國旅游法》(以下簡稱《旅游法》)、《旅行社條例》、《導(dǎo)游人員管理?xiàng)l例》等法律、法規(guī);

2.雙方約定的接待服務(wù)標(biāo)準(zhǔn);

3.相關(guān)的國家標(biāo)準(zhǔn)和行業(yè)標(biāo)準(zhǔn)。

第六條 接待費(fèi)用結(jié)算

結(jié)算方式及期限：_____________________ 。

地接社應(yīng)配合組團(tuán)社關(guān)于接待費(fèi)用結(jié)算的要求及時(shí)填寫結(jié)算單，并加蓋地接社財(cái)務(wù)專用章，送達(dá)組團(tuán)社財(cái)務(wù)部門。組團(tuán)社應(yīng)在收到地接社結(jié)算單據(jù)后 日內(nèi)核對(duì)，并按約定按時(shí)足額支付接待費(fèi)用。

第七條 合同義務(wù)

(一)組團(tuán)社義務(wù)

1.組團(tuán)社應(yīng)按約定的時(shí)限、數(shù)額支付接待費(fèi)用;

2.組團(tuán)社應(yīng)真實(shí)、明確說明接待要求和標(biāo)準(zhǔn)，將與旅游者達(dá)成的合同、單團(tuán)《旅游行程單》的副本提供給地接社;

3.組團(tuán)社應(yīng)對(duì)地接社完成接待服務(wù)予以必要協(xié)助。

(二)地接社義務(wù)

1.地接社應(yīng)嚴(yán)格按照雙方約定安排旅游行程、旅游景點(diǎn)、服務(wù)項(xiàng)目等，不得因與組團(tuán)社團(tuán)款等糾紛擅自中止旅游服務(wù);

2.未經(jīng)組團(tuán)社書面同意，地接社不得以任何方式將組團(tuán)社組織的旅游者與其他旅游者合并接待，或者轉(zhuǎn)交任何第三方接待;

3.地接社應(yīng)選擇合格且具有相應(yīng)接待能力的供應(yīng)商;

4.地接社應(yīng)積極配合組團(tuán)社做好接待服務(wù)質(zhì)量測(cè)評(píng)工作，按約定通報(bào)團(tuán)隊(duì)動(dòng)態(tài)和反饋接待服務(wù)質(zhì)量信息，服務(wù)質(zhì)量測(cè)評(píng)方式及達(dá)標(biāo)標(biāo)準(zhǔn)雙方約定為：_____________________ ;

5.要求導(dǎo)游引導(dǎo)旅游者健康、文明旅游，勸阻旅游者違法和違反社會(huì)公德的行為。

(三)雙方共同義務(wù)

1.雙方約定的接待費(fèi)用不應(yīng)低于接待和服務(wù)成本;

2.雙方的約定應(yīng)遵守《旅游法》、《消費(fèi)者權(quán)益保護(hù)法》等法律、法規(guī)，不應(yīng)損害旅游者的合法權(quán)益;

3.一方違約后，對(duì)方應(yīng)采取適當(dāng)措施防止損失的擴(kuò)大;

4.雙方均應(yīng)保守經(jīng)營活動(dòng)中獲取的商業(yè)秘密;

5.旅游行程中旅游者主張解除合同的，旅行社應(yīng)當(dāng)協(xié)助旅游者返回出發(fā)地或者旅游者指定的合理地點(diǎn)。

第八條 風(fēng)險(xiǎn)防范

1.組團(tuán)社和地接社均應(yīng)按法律、法規(guī)規(guī)定足額投保旅行社責(zé)任保險(xiǎn);

2.組團(tuán)社應(yīng)提示其組織的旅游者購買人身意外傷害保險(xiǎn);

3.地接社為組團(tuán)社組織的旅游者安排的車輛及司機(jī)必須具備合法有效資質(zhì)，地接社選擇的客運(yùn)經(jīng)營者應(yīng)已購買承運(yùn)人責(zé)任保險(xiǎn)，且保險(xiǎn)金額不低于 萬元;

4. 組團(tuán)社和地接社均應(yīng)保證旅游者的安全，對(duì)于可能危及旅游者人身及財(cái)產(chǎn)安全的事項(xiàng)，應(yīng)做出真實(shí)的說明和明確的警示，并采取必要措施防止危害發(fā)生和擴(kuò)大;

5.地接社接待過程中，旅游者受到人身、財(cái)產(chǎn)損害的，地接社應(yīng)采取救助措施并先行墊付必要費(fèi)用，及時(shí)向組團(tuán)社反饋信息，收集和保存相關(guān)證據(jù)，組團(tuán)社和地接社在責(zé)任劃分明確后

___ 日內(nèi)根據(jù)各自承擔(dān)的責(zé)任進(jìn)行結(jié)算，屬于第三方責(zé)任的，地接社應(yīng)協(xié)助旅游者索賠。

第九條 旅游糾紛處理

1.旅游者在地接社接待過程中提出投訴的，地接社應(yīng)盡力在當(dāng)?shù)丶皶r(shí)解決，并將處理情況書面通知組團(tuán)社，未能在當(dāng)?shù)亟鉀Q的，應(yīng)及時(shí)書面通知組團(tuán)社。地接社應(yīng)積極配合組團(tuán)社處理旅游者投訴、仲裁、訴訟等服務(wù)質(zhì)量糾紛，及時(shí)提供所需證據(jù)材料。

2.組團(tuán)社和地接社應(yīng)根據(jù)調(diào)查情況，劃分各自應(yīng)承擔(dān)的賠償責(zé)任，并于責(zé)任劃分明確后 日內(nèi)進(jìn)行結(jié)算。因組團(tuán)社原因?qū)е滦谐萄诱`、更改、取消等所造成的經(jīng)濟(jì)損失由組團(tuán)社承擔(dān)，因地接社接待服務(wù)質(zhì)量問題造成的經(jīng)濟(jì)損失由地接社承擔(dān)。

3.因地接社接待服務(wù)質(zhì)量問題所產(chǎn)生的經(jīng)濟(jì)賠償，組團(tuán)社依照或者參照如下標(biāo)準(zhǔn)做出賠償后，地接社應(yīng)在組團(tuán)社提出追索請(qǐng)求并提供相關(guān)證明后 ___ 日內(nèi)對(duì)組團(tuán)社予以全額賠償：

(1)依照組團(tuán)社和旅游者約定的賠償標(biāo)準(zhǔn);

(2)參照國家旅游局制定的《旅行社服務(wù)質(zhì)量賠償標(biāo)準(zhǔn)》;

(3)依照法院、仲裁機(jī)構(gòu)裁決所確定的數(shù)額標(biāo)準(zhǔn)。

第十條 不可抗力

1.因不可抗力等不可歸責(zé)于合同任何一方的事由致使一方不能履行合同的，應(yīng)根據(jù)影響程度，部分或者全部免除責(zé)任，但遲延履行后發(fā)生不可抗力等不可歸責(zé)于合同任何一方的事由的，不能免除責(zé)任。

2.一方因不可抗力等不可歸責(zé)于合同任何一方的事由不能履行合同的，應(yīng)當(dāng)及時(shí)通知另一方，并在合理期限內(nèi)提供證明。雙方應(yīng)采取合理適當(dāng)措施防止損失擴(kuò)大，因一方未履行相關(guān)義務(wù)造成對(duì)方損失的，應(yīng)承擔(dān)賠償責(zé)任。

3.因不可抗力等不可歸責(zé)于合同任何一方的事由導(dǎo)致行程延滯，組團(tuán)社和地接社應(yīng)及時(shí)與旅游者協(xié)商、調(diào)整行程，所增加的費(fèi)用，同意旅游者不承擔(dān)的部分由組團(tuán)社和地接社協(xié)商承擔(dān)。

4.因不可抗力等不可歸責(zé)于合同任何一方的事由危及旅游者人身、財(cái)產(chǎn)安全，組團(tuán)社和地接社應(yīng)采取相應(yīng)的安全救助措施，所支出的費(fèi)用，同意旅游者不承擔(dān)的部分由組團(tuán)社和地接社協(xié)商承擔(dān)。

第十一條 違約責(zé)任

1.組團(tuán)社未按合同約定按時(shí)足額支付接待費(fèi)用，應(yīng)以未支付團(tuán)款為基數(shù)，按日 %向地接社支付違約金，違約金不足以彌補(bǔ)實(shí)際損失的，按實(shí)際損失賠償。

2.組團(tuán)社因如下情形造成地接社經(jīng)濟(jì)損失的，應(yīng)按實(shí)際損失向地接社承擔(dān)違約責(zé)任：

(1)接待要求、標(biāo)準(zhǔn)等信息說明不明確或者錯(cuò)誤;

(2)未對(duì)地接社完成接待服務(wù)予以必要協(xié)助。

3.地接社未經(jīng)組團(tuán)社書面同意，將組團(tuán)社組織的旅游者與其他旅游者合并接待，或者轉(zhuǎn)交任何第三方接待，地接社應(yīng)向組團(tuán)社支付當(dāng)團(tuán)接待費(fèi)用 ___ %的違約金，違約金不足以彌補(bǔ)實(shí)際損失的，按實(shí)際損失賠償。

4.地接社未按合同約定選擇合格且具有相應(yīng)接待能力的供應(yīng)商，地接社應(yīng)向組團(tuán)社支付當(dāng)團(tuán)接待費(fèi)用 ___ %的違約金，違約金不足以彌補(bǔ)實(shí)際損失的，按實(shí)際損失賠償。

5.因地接社違法違規(guī)行為導(dǎo)致組團(tuán)社受到行政處罰的，地接社應(yīng)向組團(tuán)社支付當(dāng)團(tuán)接待費(fèi)用 ___ %的違約金，違約金不足以彌補(bǔ)實(shí)際損失的，按實(shí)際損失賠償。

6.地接社未能在當(dāng)?shù)亟鉀Q旅游者提出的投訴，又未及時(shí)書面通知組團(tuán)社的，地接社應(yīng)就造成的損失承擔(dān)賠償責(zé)任。

7.組團(tuán)社和地接社雙方或者任何一方未積極采取補(bǔ)救措施防止損失擴(kuò)大，在各自責(zé)任范圍內(nèi)就擴(kuò)大的損失承擔(dān)賠償責(zé)任。

8.組團(tuán)社和地接社任何一方泄露在經(jīng)營活動(dòng)中獲取的商業(yè)秘密，違約一方應(yīng)向另一方支付當(dāng)團(tuán)接待費(fèi)用 ___ %的違約金，違約金不足以彌補(bǔ)實(shí)際損失的，按實(shí)際損失賠償。

第十二條 合同解除

1.組團(tuán)社超出約定付款期限 ___ 日以上未支付接待費(fèi)用的，地接社有權(quán)解除合同，并要求組團(tuán)社承擔(dān)相應(yīng)的賠償責(zé)任。

2.地接社接待服務(wù)質(zhì)量未達(dá)到本合同第七條第(二)款第4項(xiàng)約定的達(dá)標(biāo)標(biāo)準(zhǔn) ___ 次(含本數(shù))以上的，組團(tuán)社有權(quán)解除合同，并要求地接社承擔(dān)相應(yīng)的賠償責(zé)任。

3. 因地接社原因引發(fā)旅游者有責(zé)投訴、仲裁或者民事訴訟

___ 次(含本數(shù))以上，組團(tuán)社有權(quán)解除合同，并要求地接社承擔(dān)相應(yīng)的賠償責(zé)任。

4.因地接社違約給組團(tuán)社或者旅游者造成經(jīng)濟(jì)損失，地接社拒不改正或者拒絕賠償 ___ 次(含本數(shù))以上，組團(tuán)社有權(quán)解除合同，并要求地接社承擔(dān)相應(yīng)的賠償責(zé)任。

5.雙方約定合同解除的其他情形：_____________________ 。

第十三條 爭(zhēng)議解決

組團(tuán)社和地接社因單團(tuán)接待業(yè)務(wù)引發(fā)的爭(zhēng)議，可協(xié)商解決，協(xié)商不成的，按下列第 ___ 種方式解決(選擇一種)：

1.提交仲裁，雙方約定仲裁委員會(huì)為 ___ (標(biāo)明仲裁委員會(huì)所屬地區(qū)和名稱);

2.提起民事訴訟，雙方約定訴訟管轄地為 ___ (限于被告住所地、合同履行地、合同簽訂地、原告住所地、標(biāo)的物所在地)。

第十四條 合同效力與期限

1. 本合同一式 ___ 份，雙方各持 ___ 份，具有同等法律效力。

2.本合同自雙方簽字蓋章之日起生效，有效期為 ___ 。一方可于合同有效期屆滿前 ___ 日向另一方書面提出續(xù)簽合同。

3.本合同終止或者解除時(shí)，雙方在合同有效期內(nèi)已確認(rèn)的接待計(jì)劃應(yīng)當(dāng)繼續(xù)履行。

組團(tuán)社簽章：_____________________ 地接社簽章：_____________________

簽約時(shí)間：_____________________ 簽約時(shí)間：_____________________

簽約地點(diǎn)：_____________________ 簽約地點(diǎn)：_____________________

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短五

天安門城樓上掛著毛主席的像，人民英雄紀(jì)念碑莊嚴(yán)地佇立在廣場(chǎng)中央。還有紀(jì)念堂和人民大會(huì)堂，廣場(chǎng)的武警戰(zhàn)士，護(hù)著迎風(fēng)飄揚(yáng)的五星紅旗。

穿過天安門，進(jìn)入午門，然后就進(jìn)入了古老的故宮。導(dǎo)游告訴我們，故宮就是以前皇帝住的皇宮。里面看到最多的就是城墻，那里的房子都建得差不多，金黃色的瓦，赤紅色的柱子，還有在門框上面畫了很多古代的圖案。我印象最深的是太和殿.當(dāng)我走出故宮時(shí)，一直有一個(gè)問題讓我困惑：為什么除了御花園,整個(gè)皇宮沒有一棵樹呢?導(dǎo)游告訴我們，原來這是皇帝害怕有人躲藏在樹后突然襲擊他。

俗話說得好，“不到長城，非好漢”。走完故宮，第二天我們又來到了八達(dá)嶺長城。因?yàn)橄缕鹆穗?xì)雨，路很滑，所以我們只好坐覽車到達(dá)第七層，然后再爬了一段，登到八達(dá)嶺的最高點(diǎn)。這時(shí)候，像云一樣的雨霧越來越濃厚了。稍微遠(yuǎn)一點(diǎn)的長城和樹木都隱隱約約看不清。雖然看不見雄偉、綿延的長城，但是我們仿佛在仙境中行走，抬頭看到的是云霧，周圍也還是云霧把我們包裹著。

北京古老的建筑太多了，我們又去了美麗的頤和園，神圣的天壇，還有北海公園。不過，北京不僅有歷史悠久的古代建筑，還有聞名世界的現(xiàn)代建筑。

中華世紀(jì)壇有一顆神奇的火種，不管風(fēng)雨一直不會(huì)熄滅;水立方、鳥巢兩個(gè)巨大的建筑，也讓我大開眼界;看完降旗儀式，我們又欣賞了夜晚的長安街燈火通明，真得像課本上描寫的那樣。我還覺得他像一條彩色的長龍。旅游車在長安街慢慢行駛時(shí)，我都情不自禁地背誦起課文《北京亮起來了》，我覺得我看到的比課文里寫得還要精彩。

我們?cè)谌鄣鲁粤苏诘谋本┛绝?，在繁華的西單商業(yè)街和王府井逛街時(shí)，還吃了酸酸甜甜的糖胡蘆，還在迷宮一樣的北京地鐵站里坐地鐵。。。。。。

北京四合院里拉三輪車的叔叔，告訴我們一句當(dāng)?shù)氐乃渍Z：爬長城，吃烤鴨，不坐三輪不回家。”最后一天，我們真得坐著三輪黃包車，在北京的老胡同里閑逛了一圈。那么多胡同名，其中有一個(gè)叫“口袋胡同”，原來就是指“死胡同”，真得很形象耶!

北京城的歷史真豐富呀!我真得很舍不得離開，最主要的是，我看到了王老師說過的北京大學(xué)和清華大學(xué)，媽媽告訴我，那是中國最有名的大學(xué)，我好向往，我也能來這里讀書。

主題導(dǎo)游接團(tuán)實(shí)驗(yàn)心得體會(huì)簡短六

時(shí)間過的真快，又是歲末了，作為導(dǎo)游員的我似乎還沒能回味過來這一年的滋味，適應(yīng)這季節(jié)的變化，但是，時(shí)間不等人，日月老人將要給20xx年畫上句號(hào)了。我所從事導(dǎo)游工作，又經(jīng)歷了一個(gè)年頭了，我喜歡這個(gè)工作，不論苦辣酸甜，我總是一個(gè)“樂”字?，F(xiàn)在把這幾年工作的樂趣給歸攏一下，從中總結(jié)經(jīng)驗(yàn)，汲取教訓(xùn)以備來年奮馬揚(yáng)鞭，更好的帶領(lǐng)我的游客暢游在黃河上下，大江南北。

根據(jù)旅行社的安排，作為導(dǎo)游員的我，帶團(tuán)是我的首要任務(wù)。這幾年，帶過的旅游團(tuán)隊(duì)數(shù)量已經(jīng)記不清了，留在我感覺里的是----忙和樂。剛叢云上飛下來，又從水上漂過去；才聽罷火車的汽笛聲，又聞見了汽車的馬達(dá)響；才聽罷東北的二人轉(zhuǎn)，又嘗到了新疆的哈密瓜；才欣賞桂林山水的秀美，又看到“大漠孤煙”的壯闊。夏令營孩子們歡快的歌聲，夕陽紅老人們幸福的笑臉，盛世北京和諧的音符。還有xx村人美好的藍(lán)圖，xx村人不懈的追求……這一切經(jīng)常在我眼前浮現(xiàn)，是我深深的感受到了我工作的意義所在，從心里熱愛導(dǎo)游這一工作。

從業(yè)多年來，我一直嚴(yán)格要求自己，作為一個(gè)國內(nèi)專業(yè)導(dǎo)游人員，我時(shí)刻牢記著熱愛祖國、熱愛人民、熱愛祖國幾千年的優(yōu)秀文化，在思想上緊跟形勢(shì)，努力是自己成為具有優(yōu)秀道德品質(zhì)，高尚職業(yè)情操、遵紀(jì)守法，盡職盡責(zé)的導(dǎo)游員。積極參加省市旅游局組織的培訓(xùn)班，認(rèn)真學(xué)習(xí)導(dǎo)游知識(shí)、導(dǎo)游業(yè)務(wù)；業(yè)余時(shí)間細(xì)心學(xué)習(xí)《漢語言文學(xué)知識(shí)》、歷史地理文化知識(shí)、《心理學(xué)》、《公共關(guān)系學(xué)》、《政策法規(guī)》，認(rèn)真閱讀相關(guān)的經(jīng)濟(jì)知識(shí)、社會(huì)知識(shí)、旅游知識(shí)，在學(xué)習(xí)中堅(jiān)持勤動(dòng)眼，大量的閱讀有關(guān)景區(qū)、景點(diǎn)的資料和有關(guān)風(fēng)光民情的書籍；勤動(dòng)手，把讀到看到的相關(guān)資料、甲篇名作、經(jīng)典名句都分類整理，以豐富自己的學(xué)識(shí)，增加自己的見聞。

導(dǎo)游工作是一個(gè)知識(shí)密集型和高智能的服務(wù)工作，除了要求導(dǎo)游員要有廣博的知識(shí)外，還需要導(dǎo)游人員具備高超的技能，如講解能力、組織能力、人際關(guān)系能力、分析能力、解決問題能力。而講解能力是首當(dāng)其沖的，常言說“大好河山有多美，全憑導(dǎo)游一張嘴”。游客出游，“求知”是愿望之一，而我們導(dǎo)游就起著傳播知識(shí)信息、傳遞審美觀念、播灑中華文明的重任，因此導(dǎo)游語言必須科學(xué)、規(guī)范，傳遞的信息必須正確無誤，這樣更能夠吸引游客的注意，滿足游客的“求知”愿望，我們才會(huì)得到游客的尊重和敬佩，這是順利完成旅游計(jì)劃的重要前提。其次，整個(gè)旅游活動(dòng)是一個(gè)有組織的，需要和飯店、賓館、景點(diǎn)、交通等相關(guān)的企業(yè)和個(gè)人來打交道，它牽扯到社會(huì)生活的方方面面，因此上，要求我們導(dǎo)游員要有相當(dāng)?shù)慕M織能力和協(xié)調(diào)能力。再其旅游活動(dòng)的主體是人，而人的構(gòu)成又是復(fù)雜的，旅游者來自不同的社會(huì)階層，從事著不同的職業(yè)，文化層次高低不等，性別年齡各不相同，興趣愛好因人而異，身體狀況不盡相同。這就要求我們導(dǎo)游員必須學(xué)會(huì)處理人際關(guān)系，學(xué)會(huì)善于和各種人打交道。

在旅游過程中各種各樣的情況都有可能出現(xiàn)，個(gè)各種各樣的問題可能隨時(shí)發(fā)生，這就要求我們要學(xué)會(huì)獨(dú)立分析的能力和獨(dú)立解決問題的能力。在實(shí)際工作中，我十分注重留心學(xué)習(xí)，在實(shí)踐中不斷的總結(jié)和提高自己的業(yè)務(wù)水平。時(shí)時(shí)提醒自己“勤動(dòng)口”，向?qū)＜艺?qǐng)教先進(jìn)的經(jīng)驗(yàn)和方法，向同事學(xué)習(xí)、向民間學(xué)習(xí)、向旅游著學(xué)習(xí)，以豐富自己的學(xué)識(shí)；“勤動(dòng)腿”，常言說，讀萬卷書，不如行萬里，勤跑、多動(dòng)增加自己的閱歷，在實(shí)踐中鞏固學(xué)到的知識(shí)；“勤動(dòng)眼”，大量的閱讀有關(guān)旅游方面的書籍、查閱有關(guān)風(fēng)光、風(fēng)情、民俗的資料；“勤動(dòng)手”，眼過千遍，不如手過一遍，把看到的、聽到的、學(xué)到的知識(shí)和方法，經(jīng)驗(yàn)和技巧都動(dòng)手一一記錄下來；“勤動(dòng)腦”，在動(dòng)口、動(dòng)腿、動(dòng)眼、動(dòng)手的基礎(chǔ)上，善于動(dòng)腦，把學(xué)到、收集到、看到的名作甲篇、知識(shí)經(jīng)驗(yàn)都分類整理，結(jié)合自身的特點(diǎn)，取精去糟，最終形成自己的風(fēng)格和作風(fēng)。也就是說，在工作實(shí)踐中逐步的總結(jié)，不斷的提高自己的業(yè)務(wù)技能和服務(wù)水平。

1、掌握好游覽的節(jié)奏。孫子曰：“水無常形，兵無常式”，這一點(diǎn)運(yùn)用到帶團(tuán)工作中也是十分的確切。在帶團(tuán)過程中，我們導(dǎo)游員除了豐富的知識(shí)，生動(dòng)形象的語言來為游客作好講解服務(wù)外，更要學(xué)會(huì)掌握和控制旅游過程中的節(jié)奏問題。因?yàn)槁糜握叩哪挲g、體質(zhì)不同，情趣愛好不同，情緒不同，一個(gè)人一天會(huì)有多種情緒的變化，做為導(dǎo)游員要隨時(shí)掌握游客的這些現(xiàn)象，在實(shí)施旅游計(jì)劃中要作到“有張有弛，勞逸結(jié)合”，根據(jù)團(tuán)隊(duì)的實(shí)際情況安排有彈性的活動(dòng)日程，努力是旅游過程既豐富多彩，又松緊相宜，讓游客在輕松愉快的活動(dòng)中獲得最大限度的滿意的、美的的享受。“有急有緩，快慢相宜”，在具體的旅游過程中，要視具體情況控制好游覽的時(shí)間、速度，根據(jù)游客的年齡構(gòu)成，對(duì)老年人要走的慢一些，講的慢一些，盡量減少劇烈活動(dòng)的項(xiàng)目，要學(xué)會(huì)適合老年人的習(xí)慣語言，交流方法；對(duì)待年輕人，可以走的快一些，講的節(jié)奏快一些，適當(dāng)?shù)陌才乓恍┠贻p人喜愛的活動(dòng)項(xiàng)目；對(duì)待青少年，在游覽的過程中要注意寓教與樂，要更多的把旅游和學(xué)知識(shí)結(jié)合起來，同時(shí)適當(dāng)?shù)陌才乓恍┻m合青少年的娛樂活動(dòng)?？傊?，導(dǎo)游員就是旅游活動(dòng)的“導(dǎo)演”根據(jù)不同的團(tuán)隊(duì)，從實(shí)際情況出發(fā)，安排好、組織好旅游活動(dòng)，是旅游者獲得樂趣和享受，這才是一次成功的導(dǎo)游活動(dòng)。

2、處理好幾個(gè)關(guān)系。即強(qiáng)弱關(guān)系、多數(shù)與少數(shù)的關(guān)系、勞逸關(guān)系。在實(shí)踐中我們都知道，一個(gè)旅游團(tuán)隊(duì)，它的人員組成是比較復(fù)雜的，有身體好的，精力充沛的，希望速度快一些，活動(dòng)量大一些，而年老體弱的則希望從容輕松，不愿意太緊張、太勞累。這時(shí)我們就要根據(jù)實(shí)際情況分別予以對(duì)待，按照旅游者的體質(zhì)、年齡劃分成相應(yīng)的小團(tuán)體，講明白游覽的路徑、集合的地點(diǎn)、時(shí)間，全陪導(dǎo)游和地接導(dǎo)游互相配合，或前后或穿梭在各小團(tuán)隊(duì)之間，對(duì)年老體弱的要重點(diǎn)照顧。這樣既尊重了旅游者的愿望，又是他們各得其所，各取所樂。在游覽過程中經(jīng)常會(huì)出現(xiàn)對(duì)日程安排意見不一致的現(xiàn)象，這是由于旅游者審美觀點(diǎn)、興趣愛好不盡相同所造成的，是一種正?，F(xiàn)象。一般情況下本著求同存異的原則，尋找大家都喜歡、樂意的共同點(diǎn)，形成統(tǒng)一的選擇，這是最理想的解決方法。如果共同點(diǎn)不容易找到，則要實(shí)事求是的給游客說明情況，請(qǐng)團(tuán)隊(duì)領(lǐng)隊(duì)或德高望重的人物進(jìn)行協(xié)調(diào)，尋找合理而可能的變通辦法，動(dòng)員意見不同的各方相互作出讓步，本著少數(shù)配合多數(shù)的原則是旅游活動(dòng)繼續(xù)順利的進(jìn)行。

當(dāng)然在旅游過程中處理好勞逸關(guān)系也是十分重要的，疲于奔命，象行軍拉練一樣的旅游會(huì)使游客的產(chǎn)生不愉快的情緒，必定回影響旅游者的游興。我們要合理安排日程，兼顧游覽、娛樂、購物、休息，力爭(zhēng)讓游客在各方面都得到滿足，從而游客對(duì)旅游服務(wù)工作的滿意度。作為導(dǎo)游員，在帶團(tuán)過程中處理好了這幾個(gè)關(guān)系，就能帶出一個(gè)和諧歡樂的旅游團(tuán)隊(duì)，成功的完成一次旅游活動(dòng)。

3、多溝通、交朋友。溝通要從了解做起，旅游者的性格大致分為兩大類：外向型、內(nèi)向型。外向型的活潑、愛交際、喜講話、多點(diǎn)子、熱心腸，另一面又急躁、好動(dòng)、好勝、散漫，這類人好溝通，但不穩(wěn)定。內(nèi)向型的穩(wěn)重、冷靜、有主見、情緒穩(wěn)定，另一面少言、孤傲、憂郁，這類人不易溝通，但卻很重感情，一但認(rèn)可你不會(huì)輕易改變。作為導(dǎo)游要通過觀察、交流了解游客，正確的區(qū)分客人的性格類型，采用靈活的方法，因人而異，適時(shí)適宜的進(jìn)行溝通，隨時(shí)觀察游客的情緒變化，及時(shí)調(diào)整策略方法，始終保持和諧歡樂的團(tuán)隊(duì)氣氛。

在旅游活動(dòng)中，導(dǎo)游和旅游者不僅是服務(wù)與被服務(wù)的關(guān)系，更是合作伙伴，只有游客的通力合作，旅游活動(dòng)才能順利進(jìn)行并達(dá)到良好的效果。為此，一個(gè)很好的方法就是導(dǎo)游和游客真誠的交朋友。交朋友要從尊重對(duì)方做起，把主動(dòng)服務(wù)、真誠服務(wù)、熱心服務(wù)、周到服務(wù)貫徹始終，從小事做起，與細(xì)微處顯真誠。和游客交朋友，要有一顆平常的心態(tài)和包容的心態(tài)，和游客建立平等的關(guān)系，不能厚此薄彼；導(dǎo)游員和游客相處時(shí)不要爭(zhēng)強(qiáng)好勝，滿足一時(shí)的虛榮，作嘴巴上的勝利者，要保持融洽的氣氛，建立“君子”式的朋友關(guān)系。

以上是我從事導(dǎo)游服務(wù)工作實(shí)踐中的一點(diǎn)體會(huì)，總結(jié)出來，以便在以后的工作中進(jìn)一步的改進(jìn)和完善。今后仍要不斷的學(xué)習(xí)旅游知識(shí)，努力提高自己的業(yè)務(wù)技能，提高為游客服務(wù)的水平，為旅游業(yè)的發(fā)展作出自己的貢獻(xiàn)。